Never say thank you
Never praise anyone’s work or character
Never genuinely ask how they’re doing
Never linger and shoot the breeze from time to time
Never recognize their accomplishments in front of others
[…]
Usually the road to the top is rather long. But that doesn’t mean you can’t get there. It simply means you may have to run a little faster. Work a little harder. Climb a little […]
Ever wonder how to improve your business overnight?
I’ll tell you.
It’s simple. But hard.
It requires day in, day out, consistent effort.
Perseverance. Intentionality.
What is it?
2 words.
6 letters.
Be.
Nice.
That’s it.
Be nice.
To everyone. All the time.
Watch how you talk. How […]
When your customer service is exceptional…
Your website doesn’t have to be perfect. Your code doesn’t have to be flawless. Your user experience doesn’t have to make people dance for joy. Your packaging can be a tad […]
I often tell people that your website is just another employee. It should be working for you. It should look professional. It should be friendly and considerate. And it should ultimately be creating more revenue for your organization.
Is […]
The web is the new marketing. Product, price, place, promotion. They’re all online.
Yes, offline still exists. But in many ways, it’s dying by the day. The big boxes are folding up shop.
So how will you […]
Isn’t just the best policy. It’s the only policy. Once you lie, deceive, misinform, etc. – the trust is broken. And trust is something that takes quite a long time to earn, and only a split […]
Not, “do your users tolerate you?” But do they genuinely enjoy you?
Your services. Your employees. Your website. Your packaging. Your store. Your hold music. Your parking lot. Your emails. Your tone of voice. Your documentation…
If they don’t […]
We’ve been building websites from scratch for quite some time now. And every time we do, it’s a new adventure. There are different requirements, different user needs, different fonts, colors, layouts, information architectures, and business goals. […]
Many companies talk about a so-called “Work/Life Balance” – but there are very (very) few companies who truly take this seriously.
Did you know that most people spend about 10 hours per day at work and […]