How NOT to manage your team

July 25th, 2018|

Never say thank you
Never praise anyone’s work or character
Never genuinely ask how they’re doing
Never linger and shoot the breeze from time to time
Never recognize their accomplishments in front of others
[…]

Why Those Who Hustle Always Win

July 17th, 2018|

Usually the road to the top is rather long. But that doesn’t mean you can’t get there. It simply means you may have to run a little faster. Work a little harder. Climb a little […]

5 Mistakes That Are Hurting Your Web Presence

June 13th, 2018|

Okay, so that’s kind of a rough title. Sorry… But hey, at least it got your attention. So here goes. Below are 5 mistakes regarding your web presence that could be costing you customers and/or […]

Be XXXX

June 1st, 2018|

Ever wonder how to improve your business overnight?

I’ll tell you.

It’s simple. But hard.

It requires day in, day out, consistent effort.

Perseverance. Intentionality.

What is it?

2 words.

6 letters.

Be.

Nice.

That’s it.

Be nice.

To everyone. All the time.

Watch how you talk. How […]

Why Great Customer Service Automatically Makes You Better Than The Competition

May 14th, 2018|

When your customer service is exceptional…

Your website doesn’t have to be perfect. Your code doesn’t have to be flawless. Your user experience doesn’t have to make people dance for joy. Your packaging can be a tad […]

How Much is Your Website Really Worth?

May 3rd, 2018|

I often tell people that your website is just another employee. It should be working for you. It should look professional. It should be friendly and considerate. And it should ultimately be creating more revenue for your organization.

Is […]

The New Marketing

April 20th, 2018|

The web is the new marketing. Product, price, place, promotion. They’re all online.

Yes, offline still exists. But in many ways, it’s dying by the day. The big boxes are folding up shop.

So how will you […]

Honesty

February 13th, 2018|

Isn’t just the best policy. It’s the only policy. Once you lie, deceive, misinform, etc. – the trust is broken. And trust is something that takes quite a long time to earn, and only a split […]

Do your users enjoy you?

February 8th, 2018|

Not, “do your users tolerate you?” But do they genuinely enjoy you?

Your services. Your employees. Your website. Your packaging. Your store. Your hold music. Your parking lot. Your emails. Your tone of voice. Your documentation…

If they don’t […]

On Coding

February 2nd, 2018|

We’ve been building websites from scratch for quite some time now. And every time we do, it’s a new adventure. There are different requirements, different user needs, different fonts, colors, layouts, information architectures, and business goals. […]