Do your users enjoy you?

Not, “do your users tolerate you?” But do they genuinely enjoy you?

Your services. Your employees. Your website. Your packaging. Your store. Your hold music. Your parking lot. Your emails. Your tone of voice. Your documentation…

If they don’t enjoy a certain piece of what you offer, what can you change to make them enjoy it?

Good food for thought. Even for us :-)

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Onwards and upwards.